Re-engage services are completely free. You’ll never be asked to pay money to attend a Re-engage tea party or activity group, and your Re-engage call companion won’t ask you for money.

If someone does ask you to pay to use one of our services, please contact one of the Re-engage team as soon as possible by calling 0800 7240 0630.

If you’d like to join a tea party, an activity group or apply for a call companion, please fill in this short form. If you need any help, please contact one of the Re-engage team by calling 0800 7240 0630.

As soon as there’s a space for you in the tea party group one of the Re-engage team will give you a call and ask you a few questions. There aren’t any right or wrong answers, we’re just trying to make sure that our tea parties are right for you.

If our tea parties are right for you, we’ll ask your local tea party group coordinator to get in touch to tell you about the tea party and to plan your first visit.

Some tea party group coordinators will tell you everything you need to know about attending the tea party on the telephone and others may ask if they can visit you and talk face to face.

As soon as there’s a space for you in the activity group one of the Re-engage team will give you a call and ask you a few questions. There aren’t any right or wrong answers, we’re just trying to make sure that our activity groups are right for you.

If our activity groups are right for you, we’ll ask your local activity group coordinator to get in touch to tell you about the activity group and to plan your first visit.

As soon as there’s a space for you in call companions one of the Re-engage team will give you a call and ask you a few questions. There aren’t any right or wrong answers, we’re just trying to make sure that call companions are right for you.

If call companions is right for you, we’ll send you a letter telling you which friendly volunteer will be calling you, when you can expect their first call and the phone number they’ll be calling from.

Before we start looking for a call companion for you we’ll ask when you’re available to receive your regular calls and ask you if you’ve any preferences. If you’ve lots of preferences, it may not always be possible for us to find a call companion for you, or if we can, it may take us a little while.

All call companion calls are recorded but the calls are never listened to unless there’s a safeguarding concern.

At Re-engage we ask all older people, volunteers, and staff to provide the contact details of someone who can be contacted in an emergency.

Your emergency contact can be anyone you choose but should be someone you would want us to inform if you’ve an accident, become unwell or need immediate help.

Your emergency contact details will be stored within Re-engage’s secure database and will only be used in an emergency.

You’ll receive a letter telling you the name of your call companion, when to expect your call and the phone number they’ll be calling from. It’s very unlikely, but if you do receive any calls outside of this time from someone claiming to be your call companion, it’s important that you don't give out any personal information and that you call the Re-engage team on 0800 716 543 so that we can look into it.

If you’re having any problems with your call companion calls, for example you haven't been receiving your regular calls when you expect, or you aren't getting on well with your call companion, call the Re-engage team on 0800 716 543 and we’ll do our best to help you.

Each activity group is different and the types of exercises and activities that they take part in will vary depending upon what the older people enjoy.

Some activity groups enjoy playing skittles, carpet bowls or boccia, whilst others organise dance sessions and chair exercises.

The purpose of an activity group is to get people moving.

When and how often you receive your calls will be something that you’ll agree with your Christmas call companion during your first call. Typically, you’ll receive one call a week which will last around half an hour.

Yes, you and your Christmas call companion can both continue having regular chats if you’d like to. We’ll be in touch with you and your volunteer in the new year to confirm, after which we’ll move you across to our year-round call companion service. If your Christmas call companion has other commitments and can’t carry on with the calls after December, we’ll try to find another call companion for you to talk to.

No, your calls can be about anything that you’re happy to talk about.

Of course, we’d love it if you both want to continue your calls after December, but we understand that might not be the case for everyone.

If just one of you wants to carry on with calls after December, we’ll try to find another call companion for you to have regular chats with on a more permanent basis as part of our year-round telephone befriending service, call companions.