Overview of the role
- To provide an overview of Parkinson’s and how it may affect older people.
- To understand the purpose of this service and to feel comfortable when speaking to older people with Parkinson’s or their carers.
- To support you in building relationships with older people with Parkinson’s or their carers over the phone, and how to handle possible barriers effectively.
- To understand what your role as a call companion for older people with Parkinson's, or their carers, involves.
- To learn about Parkinson’s, its symptoms, and how it may affect conversations over the phone.
- To understand how to make your phone calls effective and how to facilitate conversations with people with Parkinson’s.
- To know how to report problems or any concerns you may have.
Training 1: Introduction to your role
Training 2: What is Parkinson’s and what are the symptoms
Training 3: The communication problems which may affect people with Parkinson’s
Training 4: How to manage the calls more effectively
Training 5: Parkinson’s progressiveness
Additional resources
Good practice guidelines
As a volunteer, it’s crucial that you respect the privacy of the prospective volunteers, volunteers, and older people, making sure you don’t share any private details they may have told you with anyone outside of Re-engage.
Your own privacy is also important so please ensure you protect yourself and your personal and sensitive information.
To see our confidentiality guidelines, please click on the following link:
All Re-engage volunteers should have an understanding of what safeguarding means and why it is important.
To read our safeguarding policy, please click on the following link:
All Re-engage volunteers should understand the importance of maintaining boundaries between volunteers and the older people who access our services and work within the requirements of their specific roles.
To see our boundaries guidelines, please click on the following link: