Conversations that encourage reporting scams

Although some older people may already have a trusted network of friends and family members around them, many don’t. Re-engage volunteers may become trusted people for some of our older people. If this happens it is important that you reassure them that there is nothing to be ashamed or embarrassed about, but they should act quickly to minimise their losses to stop it from happening to someone else.

There is support and advice for older people who have been the victim of a scam or a fraud and knowing how to encourage and support an older person to access this help is essential.

Who to contact for further help

• Your bank – if you’ve lost money use the numbers available on your card or bank statement.
• Action Fraud – to report a scam 0300 123 2040.
• Citizens Advice consumer service – 0808 223 1133 or if you would like to speak to a Welsh-speaking advisor, please call 0808 223 1144.
• Police – call 999 to report a scam if you are in immediate danger. Call 101 to report a scam if you are not in immediate danger.